Managed IT Desktop Services
IT Service Management for customers in the area of Desktop Management
Seeking for a Professional IT Service Support and delivery, that your company can rely on?
- Do you want your IT internal staff to focus on their core competencies rather than IT challenges?
- Do you want to maintain control of Business-Critical Systems?
Focus on what you're best at – your core business – while Ricoh takes care of your IT systems
- Timely support with SLA
- Keeps operations uninterrupted with increased efficiency and productivity
- Remote diagnosis and remediation, faster response time
- Value added services to streamline operations
- Reduce TCO and lower operational costs
- Flexible plan
Choose from three levels of Managed IT Desktop Services packages
|Response Time||4 hours||2 hours||1 hour|
Helpdesk Service via Call Centre
(8:30am - 5:15pm)
|Endpoint Security (Antivirus) Software||Yes||Yes||Yes|
|Desktop OS Update||Yes||Yes||Yes|
|Remote Proactive Computer Optimisation||Nil||Yes||Yes|
|On-Site Service||Nil||4 times per year||10 times per year|
|Remote Assist Data Backup and Recovery||Nil||Nil||Yes|
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