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Managed IT Desktop Services
IT Service Management for customers in the area of Desktop Management
Seeking for a Professional IT Service Support and delivery, that your company can rely on?
- Do you want your IT internal staff to focus on their core competencies rather than IT challenges?
- Do you want to maintain control of Business-Critical Systems?
Your virtual IT department
Focus on what you're best at – your core business – while Ricoh takes care of your IT systems
Benefits
- Timely support with SLA
- Keeps operations uninterrupted with increased efficiency and productivity
- Remote diagnosis and remediation, faster response time
- Value added services to streamline operations
- Reduce TCO and lower operational costs
- Flexible plan
Support packages
Choose from three levels of Managed IT Desktop Services packages
Client | Basic | Plus | Premium |
| Response Time | 4 hours | 2 hours | 1 hour |
Helpdesk Service via Call Centre | Yes | Yes | Yes |
| Remote Support (8:30am - 5:15pm) | Yes | Yes | Yes |
| Ticket Management | Yes | Yes | Yes |
| Endpoint Security (Antivirus) Software | Yes | Yes | Yes |
| Desktop OS Update | Yes | Yes | Yes |
| Monthly Report | Yes | Yes | Yes |
| Policy Management | Yes | Yes | Yes |
| Remote Proactive Computer Optimisation | Nil | Yes | Yes |
| On-Site Service | Nil | 4 times per year | 10 times per year |
| Software Audit | Nil | Nil | Yes |
| Inventory Management | Nil | Nil | Yes |
| Remote Assist Data Backup and Recovery | Nil | Nil | Yes |
News & Events
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Ricoh recognised among Forbes’ World’s Best Employers 2025
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- 19Aug
Ricoh Asia Pacific and Microsoft Collaborate to Empower a Future-Ready Workforce Through AI