Infrastructure management

IT downtime is costly and disruptive to an organisation. A delay in resolving an issue can bring your business to a standstill.

Managing availability and performance of IT infrastructure – systems and voice environments – is critical. As well as the financial costs, downtime can impact employee engagement, supplier confidence and customer satisfaction.

The features you need

Our infrastructure management uses industry leading tools to deliver 24/7expertise for fast fault resolution, high level visibility, incident prevention andissues management

Supported IT infrastructure

Ricoh IT infrastructure management covers server, storage and voiceenvironments. We provide two levels of support to match your service andbudget requirements, delivered at a predictable monthly rate.

Essential Management

Is a comprehensive monitoring and managementservice for organisations looking for extra support with their IT infrastructuremanagement, within standard business hours.

Premium Management

Provides the highest level of service and proactivemanagement, designed to optimise performance and availability of criticalcorporate IT systems, with 24x7 support for Priority 1 issues.

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Features and business benefits

IT expertise available 24/7 for fast fault resolution
High level visibility
Reduce risk of security breaches or downtime
Reduce costs through trend analysis for growth and upgrade planning
Incident prevention and issues management through detailedperformance monitoring and management of patches and securityupdates
Increase ROI by optimising IT performance
Reduce carrier hassles with Ricoh as a single point of contact