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Customer service management
Time isn’t just money. It’s also customer goodwill. No one wants to be on hold for an hour.
Our business process solutions make life easier for your staff and customers. Imagine happier customers.Quality customer experience
Start by freeing frontline staff from routine processes to focus on personalised customer experiences
Discover a smarter workplace with our business process solutions
Better processes and automation boost collaboration across your business, and your customers benefit from a first class experience.
Request a consultationFeatures and benefits
- Customise to suit your unique business needs and scale as you grow
- Easy to implement and easy to use software
- Secure and reliable integration with existing enterprise technologies and platforms
- Mobile access for remote workers, field sales and distributed office locations
- Improve customer satisfaction with faster processing, easier access to information and convenient service
- Save time on manual tracking and processing to spend on generating ideas and value
- Generate more business with speedy automation that allows you to process more information, faster
News & Events
Keep up to date
- 22Apr
Ricoh acquires software startup natif.ai with advanced AI technology
- 05Apr
Ricoh awarded tenth EcoVadis Gold Rating for sustainability performance
- 27Mar
Ricoh positioned by Gartner® in its 2024 Magic Quadrant™ for Outsourced Digital Workplace Services for fourth consecutive year
- 18Mar
Ricoh advances zero greenhouse gas emissions Scope 1 and 2 to 2040 and strengthens Scope 3 reduction measures