Information is the lifeblood of today’s organizations. You need to maintain maximum availability of servers, networks, end user systems and data to achieve your business goals. Ricoh IT Services makes this easy with the best technical solutions. Together with our expertise on Managed Document ServicesTM, we provide a single point of contact for all your IT support. Our goal is total optimization of your office environment.
Assessment
Ricoh understands your IT challenges and business vision. We are able to assess the current state of your IT infrastructure and align them to your business requirements by providing best practice benchmarks and blueprint infrastructure designs that best fit your organization to ensure your returns on technology investment are fully secured and realised.
Design
Ricoh helps to design and identify the most appropriate IT approach for your organization though careful analysis of your business operations, requirements and challenges to ensure the deployment and performance of the IT Solution are not compromised.
Procurement
Ricoh understands your pains of handling the logistics and management of all your Technology assets within your organization. At Ricoh we offer to manage them for you. We are able to help manage the entire workflow from procurement to deployment and maintenance of your IT investments so that you are freed to focus on your core businesses.
Implementation
At Ricoh we help to integrate our solutions with your business functions with the objective to address your business needs. We answer your business needs from design and consultation, to deliver and deployment of our solutions to your organization. Our global presence means we can deliver our solutions to you anywhere anytime both locally and regionally.
Support
Through Ricoh support we are able to help answer all your IT related problems by providing a single a point of contact for all your IT incidents and requests. We also provide proactive measures such as diligent and seamless monitoring of your technology environment so that you do not have to worry about sudden failures that might disrupt your business functions.
Management
Ricoh ProActive ServiceS (R-PASS) provides a suit of managed IT solutions aimed to optimize the performance of your current IT investments. Ricoh proactively monitors your IT infrastructure and perform regular health checks on your systems to ensure they meet or even exceed your business requirements at all times. In the event of an unexpected system downtime, extensive disaster recovery plans are in place to diminish the negative impact on your business functions.
R-PASS Service Menu:
• Timely support by a team of IT professionals
• Proactive monitoring to reduce machine and system downtime, keeps your operation uninterrupted
• Remote diagnosis and remediation,
• Rapid response time
• Anti-virus and Anti-spam protection
• Backup solutions
• Various value added IT services that help streamline your business operations
Benefits:
• Monthly subscription plan based on number of PC / Servers
• Flexible and predictable payment
• Increased efficiency
• Reduced TCO
• Reduced downtime
• Better network performance
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